SHIPPING POLICY

Delivery charge is excluded in the quoted price for all items. A flat delivery charge shall be levied for a minimum net order (i.e. after discount), all as quoted in the transaction flow (Shop) towards the end when you have placed your order. 

No delivery will be made to locations/places of high security (e.g. army camps, cargo terminals, prisons etc). 

 

Delivery within Singapore is about 2-5 working days by normal mail, and 2-3 working days by Registered mail. These timings are estimates given by SingPost and are still subject to their delivery schedules. 

While we endeavour to deliver the products, we do not accept responsibilities for late or non-deliveries due to the following conditions:

  • Recipient is not present at the given address or at the stated delivery time slot.

  • The address given is incorrect.

  • No such person or name at the given address.

  • Non-contactable telephone numbers of recipient was given to us.

  • Delivery rejected by recipient.

 

If you would like the products to be redelivered to you due to any of the above reasons, a redelivery charge shall apply.

RETURNS & REFUND POLICY

Order Cancellation Policy

For orders that have already been mailed out, no cancellations or refunds will be given.

 

Refund Policy

We will offer a full refund, in case an order is not fulfilled due to

  • the lack of stocks

  • special delivery request by customers that cannot be met

  • wrong item sent

  • Item sent was defective

Please contact us with relevant photos of the wrong or defective order and we'll be in touch shortly!

PAYMENT METHOD

We accept all major credit cards via Stripe, as well as Bank/ATM Transfer.

WHOLESALE INQUIRIES

To enquire on bulk purchases, please contact us!

We also have special educational rates for direct sales to schools and institutions. 

Your security and privacy are very important to us. Personal information is kept solely for internal marketing and billing purposes only. No receipt will be sent to you unless requested by sender. We will keep the sender information private unless requested by law.

PRIVACY POLICY
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© 2017 Jumping Clay International All Rights Reserved

LEARNING RESEOURCES
OUR STORE

18 Sin Ming Lane,

#08-41 Midview City,

Singapore 573960

(10 + 5% discount for walk in purchases, by appointment only!)

 

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